Terms of Service

Last updated: April 6, 2026

These Terms of Service govern your use of the TryOnApp virtual try-on platform. By creating an account or using our services, you agree to be bound by these terms. Please read them carefully.

1. Service Description

TryOnApp provides an AI-powered virtual try-on platform for e-commerce businesses. Our services include:

• Virtual Try-On Widget: An embeddable JavaScript widget that allows end-users to see how clothing and accessories look on them using AI-generated images
• Instagram Bot: An automated comment-to-DM system that sends personalized try-on links to Instagram users who engage with your posts
• Analytics Dashboard: Real-time metrics and reporting on try-on usage, conversion rates, and engagement
• API Access: RESTful API for custom integrations and advanced use cases

2. Account Registration

2.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into these terms on behalf of yourself or your organization. By registering, you represent that all information provided is accurate and complete.

2.2 Account Security

• You are responsible for maintaining the confidentiality of your API keys and account credentials
• You must notify us immediately of any unauthorized access to your account
• API keys should never be exposed in client-side code without domain restrictions
• You are responsible for all activity that occurs under your account

3. Subscription Plans & Billing

3.1 Plans

3.2 Billing Terms

• Paid plans are billed monthly in advance
• Unused try-ons do not roll over to the next billing period
• You may upgrade, downgrade, or cancel your plan at any time from the dashboard
• Upgrades take effect immediately; downgrades take effect at the next billing cycle
• International payments are processed by Stripe; payments in Turkey are processed by Iyzico

3.3 Refunds

Refund requests are handled on a case-by-case basis. If you are unsatisfied with the service, contact us within 14 days of your billing date at hello@tryonapp.io.

4. Acceptable Use

You agree not to use TryOnApp for any of the following:

• Uploading or processing illegal, offensive, harmful, or inappropriate content
• Generating deepfake, misleading, or deceptive imagery
• Attempting to bypass rate limits, security measures, or authentication systems
• Reverse engineering, decompiling, or reselling the API or widget without authorization
• Using the service to harass, impersonate, or harm any individual
• Uploading images of minors without parental consent
• Automated scraping, crawling, or bulk extraction of data from the platform
• Using the Instagram bot to spam or violate Instagram's Community Guidelines

5. API Usage

5.1 Rate Limits

Each subscription plan includes specific daily and monthly try-on limits. Exceeding your plan's limits will result in API requests being rejected with a 429 (Too Many Requests) status code until the limit resets.

5.2 API Keys

• API keys are issued per account and must not be shared between organizations
• Domain whitelisting is available and recommended for production deployments
• We reserve the right to revoke API keys that violate these terms or exhibit suspicious activity
• API keys should be rotated periodically for security

5.3 Image Requirements

• Maximum image size: 7.5MB per image (base64 encoded)
• Supported formats: JPEG, PNG, WebP
• Size options: XS, S, M, L, XL
• Custom text requests: Maximum 500 characters, no HTML allowed

6. Intellectual Property

6.1 Your Content

You retain all rights to your product images and any content you upload to TryOnApp. Generated try-on images are owned by the customer who initiated the request. TryOnApp claims no ownership over customer-generated content.

6.2 Our Platform

The TryOnApp platform, including the widget, API, dashboard, bot, and all associated code, design, and documentation, is the intellectual property of TryOnApp. You may not copy, modify, distribute, or create derivative works of our platform without written permission.

6.3 Widget Branding

Free and Starter plans include "Powered by TryOnApp" branding on the widget. Growth and Pro plans may remove this branding.

7. Instagram Bot Terms

If you use the Instagram bot feature:

• You must connect a legitimate Instagram Business or Creator account that you own or have authorization to manage
• You are responsible for complying with Instagram's Terms of Use and Community Guidelines
• The bot sends automated DMs only in response to user-initiated comments (not unsolicited messages)
• Before processing any user selfie, the bot requests explicit consent via tappable "Yes" / "No" buttons, including a link to this privacy policy
• Users who decline consent will not have their images processed, and no data will be retained
• User selfies received via DM are processed in real-time and discarded within 24 hours — they are never permanently stored
• You can configure trigger words and customize DM templates from the dashboard
• TryOnApp is not responsible for any actions taken by Instagram regarding your account

8. Service Availability & SLA

• We target 99.5% uptime for the API and widget services
• Planned maintenance windows will be communicated at least 24 hours in advance via email
• We are not liable for downtime caused by third-party services (Google AI, Instagram API, hosting providers)
• AI generation times may vary based on server load and model availability (typical: ~9 seconds)

9. Limitation of Liability

Our total liability for any claim arising from these terms or your use of TryOnApp shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless TryOnApp and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the service or violation of these terms
• Content you upload or generate through the platform
• Your violation of any third-party rights
• Claims made by your customers related to try-on results

11. Account Suspension & Termination

11.1 By TryOnApp

We may suspend or terminate your account if you:

• Violate these terms or our acceptable use policy
• Engage in fraudulent or abusive behavior
• Fail to pay outstanding invoices within 30 days
• Pose a security risk to the platform or other users

11.2 By You

You may cancel your account at any time through the dashboard or by contacting us at hello@tryonapp.io. Upon cancellation:

• Your access to paid features ends at the current billing period's end
• Your API keys are revoked immediately
• Account data is deleted within 30 days
• We do not provide prorated refunds for partial billing periods

12. Modifications to the Service

We reserve the right to modify, update, or discontinue any part of the TryOnApp service at any time. Material changes (such as pricing changes or feature removal) will be communicated at least 30 days in advance via email. Continued use after changes constitutes acceptance.

13. Governing Law

These terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these terms or the use of TryOnApp will be resolved through good-faith negotiation first, followed by binding arbitration if necessary.

14. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact

For questions about these terms, billing inquiries, or legal matters:

• Email: hello@tryonapp.io
• Subject line: "Terms Inquiry" for faster routing